Frequently asked questions

**FREQUENTLY ASKED QUESTIONS (FAQ)**

**Is the website trustworthy/reliable?**

Yes, absolutely! We prioritize the security of our customers' transactions and data. Our site uses SSL (Secure Socket Layer) encryption, which is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. For payments, we work with globally recognized and secure payment gateways to process your transactions safely.

**Why do products take 2 to 4 weeks to arrive?**

We believe in offering quality products at competitive prices. To achieve this, we work directly with suppliers located overseas (in North America, Europe, and Asia). This means that when you place an order with us, we forward it to our suppliers, and they ship the product directly to your address. This direct shipping model cuts down on unnecessary costs and logistics steps, allowing us to offer better prices, but it results in longer shipping times compared to domestic shipping. The estimated delivery time is typically 2 to 4 weeks.

**Do all orders come with a tracking number?**

Yes. We value transparency, which is why all products are sent with tracking codes that are valid internationally. You will be able to track your order's journey.

**When will I receive the tracking number after my purchase?**

Our suppliers (the manufacturers who produce the items) usually require 5 to 10 business days to process, ship your order, and provide the tracking number. Once we receive this number, we will promptly send it to you via email. If you have not received your tracking number after this period, please contact us.

**Will I have to pay customs fees in my country?**

[**IMPORTANT ADAPTATION HERE** - The Brazilian customs rule is only for Brazil. Replace the answer with a general statement about potential international customs fees]

For international orders, please be aware that **customs fees or import duties may be charged by your country's customs agency** upon delivery. These charges are not included in the product price or shipping cost and **are the responsibility of the buyer**. Customs policies vary widely from country to country. We recommend contacting your local customs office for more information regarding potential charges.

**Are all products shipped internationally?**

Yes. Our products are shipped directly from our international suppliers, primarily located in China, Europe, or the United States, depending on the specific product and supplier.